The refund accruing shall be processed within 15-20 working days from the date of the cancellation request and subject to refund approval. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of cancellation. All refunds shall be processed subject to EDI refund policy after deducting the fees for all utilised services and VAT paid.

We act only as a facilitator of services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by the third party service providers, including the matters related to delays in refunds or no refunds, or the fares and charges paid to third party service providers.

Please note that File Opening and Eye Test fees charged at the time of registration will not be refundable if the service has been availed.

For any queries or requests related to refund, kindly email us on info@edi.ae